In alignment with the established core needs of personas Zhara and Bob, together with the gained insights from the customer journey map and stakeholder map, the final design consists of multiple central locations throughout the Netherlands. These locations serve as hubs where both users and stakeholders involved in the returning process convene to facilitate a seamless, efficient, and effective return process. Additionally, universal self-service screens deployed at each location allow for the returning process becoming standardized and habitual. Furthermore, the second component of these returning locations implements a unique feature: the opportunity to receive a sticker made from recycled packaging cardboard, received from the self-service screens. With this sticker, users can express their opinions below the entertaining ‘statement of the day’ in the adjacent socially stimulating environment.